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Frequently Asked Questions

This Agreement was last modified on 6th November 2018

Shipping Information

What do you mean by points? How do i earn it?

Because you are important to us, we are offer you with reward points when you purchase products from us, for every 100 rupees you will be rewarded with 1 point. And ido.lk offer 20 point for every referral and 20 points for the first purchase from the referral.

 

How Long Will it Take To Get My Package?

Your order will be packed on the next business day and the delivery will take place within 3-7 working days, also we provide a fast one day (24/7) delivery service around Colombo . Please check our Shipping Policy for further details.

How Do I Track My Order?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a order number (article tracking number) will be given to you after the receipt given from ido.lk

Do I Need A Account To Place Order?

No you don’t need an account to place orders, but you will only be able to get reward points and track your orders upon your singing up to ido.lk

FAQ Second Version

How Long Will it Take To Get My Package?

Because you are important to us, we are offer you with reward points when you purchase products from us, for every 100 rupees you will be rewarded with 1 point. And ido.lk offer 20 point for every referral and 20 points for the first purchase from the referral.

 

How Long Will it Take To Get My Package?

Your order will be packed on the next business day and the delivery will take place within 3-7 working days, also we provide a fast one day (24/7) delivery service around Colombo . Please check our Shipping Policy for further details.

How Do I Track My Order?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a order number (article tracking number) will be given to you after the receipt given from ido.lk

How Do I Place an Order?

1. Check your shopping cart.

Check over the items listed in your shopping cart. You have the option of adding or deleting the items listed by changing the item quantity and clicking Update. Once all of the items you wish to purchase are listed in your shopping cart, you’re ready to begin the checkout process.

2. Visit Ship, Bill and Pay screen.

Make sure you’re logged in to your account. If you’re not, you will be prompted to log in before continuing to the Ship, Bill and Pay screen.

If you don’t have an account with Insight, you may create an account and still continue to checkout. If you’re creating a new account, make sure your shipping and billing addresses match the billing address of your card. If you’ve forgotten your username and password, you may have them sent to you, or contact a sales support Service:076 4035036 or email:[email protected]

From this screen, you can verify and edit all of your shipping, billing and payment information, including:

  • Shipping address
  • Shipping notes
  • Billing address
  • Payment type
  • Additional order information and any custom checkout fields you collect

You may also view the contents of your cart and a preliminary total cost Clicking Review Order will take you to the Order Review page.

3. Get your receipt.

You will see a display of the information submitted to ido.lk. This is your online receipt. On this page, you can view a printable version and email the information. A copy of this information will be emailed to the email address that was given for your account.

How Should I to Contact if I Have Any Queries?

If you have further Clarifications, Our Customer Service center is happy to assist you 24/7 at ido.lk online store.

Or e-mail us at [email protected]

Website online help: 8am-10pm

Hot line:076 4035036

Do I Need an Account to Place an Order?

No you don’t need an account to place orders, but you will only be able to get reward points and track your orders upon your singing up to ido.lk